Our Mission

Eagle Star's mission statement which is communicated throughout the organisation via our employee intranet is:

• To build a totally customer-focused organisation.
  
• To be a recognised industry leader in our key markets.
• To deliver significant added value to shareholders.
• To be recognised as the employer of choice.

Our core values reflect our very essence. Any action or business goal we pursue must be consistent with our core values:

• We demonstrate total customer dedication.
• We are pioneers.
• We excel in all we do.
• We encourage everyone to contribute.
• We act with integrity.

Scope of this Report

In publicly communicating our performance across the board in this report, we are aiming to be as transparent and accountable as possible concerning every aspect of our operations. To this end, we have used two sets of CR measurement indicators as a guide in the communication of our social and environmental performance. These are the indicators from the Winning with Integrity Framework, published by Business in the Community UK (2000) and the indicators from the SME Key, published by CSR Europe (2000).

We have endeavoured to measure our performance against all of the above indicators but in some instances, the indicators were either not relevant to our core business or we did not have procedures in place to gather the data in time for publication. Believing it was important to begin the process of formally reporting the impact of our company, we have integrated into our objectives and targets the gathering of additional data so that in our future reports, additional material will be available.

Part of our objective in producing this report is to generate awareness and an understanding of Corporate Responsibility in all our stakeholders.