Complaints

How to make a complaint

If you are a policy owner, beneficiary or insured person, and are not satisfied in any way with your policy, you should contact our Customer Services team. If we are unable to satisfy your complaint, you may have recourse to the Financial Services Ombudsman's office. Details of the services provided by the Financial Services Ombudsman can be supplied to you upon request.

Zurich Life Customer Services

Zurich Life Assurance plc,
Customer Services,
Zurich House,
Frascati Road,
Blackrock,
Co.Dublin

Tel: (01) 7992711
email: customerservices@zurich.ie

Useful contacts

Insurance Ireland
Insurance House,
39 Molesworth Street,
Dublin 2
Tel: (01) 6761820

Financial Services Ombudsman's Bureau
3rd floor,
Lincoln House,
Lincoln Place,
3rd Floor,
Dublin 2
Lo-call: 1890 88 20 90
Fax: 01 6620890
Email: enquiries@financialombudsman.ie
Website: www.financialombudsman.ie

Our Complaints Management

We are committed to the provision of excellent customer service. In line with our documented internal complaints procedure, the customer services area collates all policyholder complaints and monitors them on a weekly basis to identify any trends which need to be resolved or where customers have raised issues which need to be addressed. This continuing measurement process also helps towards the business objective of reducing customer complaints.

In order to ensure that any customer who complains obtains a quality response, all complaints are referred to customer service supervisors and all written responses are approved at a senior level. This is part of our standard complaints management procedure.

Please Note:

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