Frequently asked questions

Last Updated: October 2014

 
 

Where can I get advice?

Selecting the right product for you may seem confusing, but you can get advice from a financial adviser near you. A financial adviser can take you through all of the products available on the market - not just those offered by Zurich Life - and help you select the one that suits you. Our handy financial advisor tool will help you find an advisor in your area.

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How can I find out the current value of my policy?

We can provide you with secure online access to the details of your policy. Among the details you can view is a daily updated value of the policy. Apply now for access.

We will also provide you with a yearly report telling you how your investment is performing together with a report on the funds in which you have invested.

The prices of all our funds are updated regularly on our website and you can calculate the growth of these funds between two dates of your choice.

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Can I switch the funds in which my policy is invested?

You can move your unit holdings among the different investment unit funds available. This gives you extra flexibility to change the return-risk profile of your investment as your needs change.

The first four switches you make in each policy year are free of charge. A charge will be made for each subsequent switch. This charge is currently €20 and was last set on 1st January 2002; it is guaranteed not to increase by more than the increase in the Consumer Price Index since the charge was last set.

If you choose to switch out of the SuperCAPP fund, a market level adjustment may be applied. There are also limits on the amount that may be switched into the SuperCAPP fund, in order to protect the interests of all SuperCAPP fund investors. These limits vary from time to time. Details of current limits are available from us on request.

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Can I increase / decrease monthly contributions to my regular premium pension policy?

Yes, to do this we just need a clear signed instruction detailing the new premium amount you wish us to collect. This must be signed by the policyowner and we can accept it by fax, post or a scanned email instruction. It will apply from the next direct debit date.

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I would like to take a premium holiday. What do I need to do?

We recommend you speak to your financial advisor and get some advice before doing this as it may impact your pension amount at retirement. If you decide to go ahead we need a clear signed instruction. We normally put a policy into skip for a period of one year unless you contact us with alternate instructions.

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I want to review my options on retirement. What do I do?

The simplest way of reviewing your options is to contact your Financial Advisor or alternatively our Customer Support Team on 01 799 2711. We recommend that you speak with your advisor as they are best qualified to review your current financial plan and offer advice on optimising your retirement planning

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Can I increase / decrease monthly contributions to my regular premium savings policy?

Yes, to do this we just need a clear signed instruction detailing the new premium amount you wish us to collect. This must be signed by all policyowners and we can accept it by fax, post or a scanned email instruction. It will apply from the next direct debit date.

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How do I surrender my policy?

Please send in a written instruction signed by all policy owners confirming that you wish to surrender the policy. Please indicate on your surrender instruction whether you would like the proceeds returned to the premium paying account. For Money Laundering Purposes you may need to provide identification documents should they not already be on file.

For convenience you may download our Payment Request Form (PDF - 269 KB) and this contains a helpful checklist with requirements for submission.

Funds will be disinvested using the prices declared the day after receipt of a valid instruction. We recommend you speak to your financial advisor and obtain financial advice before submitting your claim.

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I would like to change the bank account you collect my premiums from.

To do this we require you to complete a new direct debit mandate form. We can either send this to you for completion by post OR the debit mandate is available to download here (PDF - 43 KB). Once you have completed the mandate with your new details and signed this, you can simply return this to us either in the freepost envelope we have sent out or alternatively you can scan this instruction and send it to us at customerservices@zurich.ie On receipt of this form, we will update our records and confirm to you once done.

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I want to change my address. What do I do?

Very simply you can opt to either telephone our Customer Support Team on 01 799 2711 and once your identify has been verified we can change this immediately for you or alternatively you can send us a signed instruction noting your new address - this can either be scanned and sent by email to our customerservices@zurich.ie mailbox or sent by post to our offices at Zurich Life, Zurich House, Frascati Road, Blackrock, Co Dublin.

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How do I cancel my policy?

Please send in a written instruction signed by all policy owners confirming that you wish to cancel the policy. We recommend you speak to your financial advisor and obtain financial advice before cancelling any protection policy.

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How can I see what benefits I have on my policy?

You have several options here - you can visit our secure client centre at www.zurichlife.ie or register here for access. Using your secure pin and password this will give you access to review your policy/policies in details and their existing benefit levels (as applicable). An alternative is to contact your Financial Advisor or our Customer Support Team on 01 799 2711.

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The information contained herein is based on Zurich Life's understanding of current Revenue practice as at August 2016 and may change in the future.

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